Verizon reported progress late Monday afternoon in resolving a "network issue" that caused widespread outages across several parts of the U.S., including the Chicago area.
In a post on X (formerly known as Twitter) at 4:04 p.m., Verizon stated that its engineers were "making progress on our network issue and service has started to be restored." The company added, "We know how much people rely on Verizon and apologize for any inconvenience some of our customers experienced today. We continue to work around the clock to fully resolve this issue."
The outage affected tens of thousands of Verizon users. Data from DownDetector, an outage tracking service, showed that reports of disruptions peaked at over 100,000 shortly after 10 a.m. CT. By 3 p.m., that number had decreased, though nearly 48,000 customers were still experiencing issues. In the Chicago area, more than 4,000 customers were without service at the height of the outage around 10:30 a.m., but that figure had dropped to approximately 1,200 by 2:30 p.m.
According to an outage map from DownDetector, the hardest-hit areas included Chicago, Indianapolis, Minneapolis, Phoenix, Omaha, Cincinnati, Denver, Seattle, and Columbus.
The Federal Communications Commission (FCC), which oversees interstate and international communications, acknowledged the situation, stating that it was working to determine the cause and extent of the service disruptions.
