Customers had been unable to make phone calls
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Many Verizon customers experienced widespread disruptions on September 30, with their phones stuck in SOS mode due to an apparent outage. Verizon quickly acknowledged the issue and reported via their press account on X that it had been resolved.
The first signs of trouble appeared around 10:00 a.m. ET, when service tracker Downdetector recorded a surge in outage reports. Customers took to X and Threads to report issues with making phone calls. By 7:00 p.m. ET, the number of reports had significantly decreased, with many Verizon users confirming that they could make calls again. The situation appeared stable overnight.
While the exact cause of the outage remains unclear, Verizon engineers are actively investigating. Many affected customers reported being unable to make or receive calls, while some said their phones entered SOS mode, indicating disconnection from the network.
Phones typically switch to SOS mode when they lose connection to the network, either due to poor signal in the user’s area or issues on the carrier’s end. The outage impacted both iPhone and Android users and even disrupted Wi-Fi calling, which normally serves as a backup solution. As of 6:15 p.m. ET, Verizon announced that service had been restored.
Verizon has confirmed that the recent service disruption has been resolved, and customers should now be able to make and receive calls, along with accessing all other services included in their plans.
"Verizon engineers have fully restored today's network disruption that impacted some customers," a Verizon spokesperson stated. "Service has returned to normal levels. If you are still experiencing issues, we recommend restarting your device. We know how much people rely on Verizon and apologize for any inconvenience. We appreciate your patience."
We are following up with Verizon to determine the cause of the outage and the number of customers affected. This article will be updated as more information becomes available.
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